Contact Us
At Patrice Evra Casino, we believe that reliable customer support is just as important as the games themselves. Whether you have a question about your account, need help with a transaction, or want guidance on responsible gaming tools, our team is here to assist you. This page contains all the information you need to get in touch with us quickly and efficiently.
We aim to respond to every enquiry with clarity and professionalism. Before contacting us, we recommend having your registered email address and, where relevant, your account username ready so we can verify your identity and resolve your request without unnecessary delay.
Customer Support Channels
Patrice Evra Casino offers several ways to reach our support team. Choose the channel that suits you best depending on the urgency and nature of your enquiry.
- Live Chat — Available directly on the platform for real-time assistance with account access, gameplay questions, and general enquiries. Average response time during operating hours is under two minutes.
- Email — For detailed requests, document submissions, or matters that require a written record. Send your message to [email protected] and include a clear description of your issue.
- Telephone — Speak with a support representative for urgent account or payment concerns. Our helpline is +44 20 7946 0958 (international charges may apply).
All support channels are staffed by trained representatives who understand our platform, policies, and payment processes. We do not outsource critical account enquiries to unqualified third parties.
Support Hours
Our customer support team operates seven days a week to accommodate players across different time zones. Live chat and email support are available from 08:00 to 00:00 GMT daily. Telephone support is available from 09:00 to 21:00 GMT, Monday through Sunday.
Enquiries received outside these hours via email will be answered on the next business day, typically within 24 hours. We prioritise urgent matters related to account security, suspected unauthorised access, and payment discrepancies.
Registered Office
Patrice Evra Casino is operated by a licensed gaming company registered in accordance with applicable international regulations. Our registered office address is:
Patrice Evra Casino Ltd.
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Correspondence sent by post should include your full name, registered email address, and a reference to your enquiry type. Please allow up to ten business days for a written response to postal communications.
What We Can Help With
Our support team handles a wide range of topics related to your experience on the platform. Common enquiries include account registration and verification, deposit and withdrawal processing, bonus terms and wagering requirements, technical issues with games or the website, and activation of responsible gaming limits.
If your question concerns a specific transaction, please provide the date, amount, and payment method used. For verification-related requests, ensure that any documents you submit are current, legible, and match the details on your account profile.
Complaints and Escalation
We take all complaints seriously and follow a structured internal review process. If you are dissatisfied with the initial response from our support team, you may escalate your case by emailing [email protected]. A senior member of our team will acknowledge your complaint within 48 hours and provide a full written response within 14 business days.
Should you remain unsatisfied after our internal review, you have the right to refer the matter to the relevant independent dispute resolution body associated with our operating licence. Details of that body are provided in your account terms and in our response to escalated complaints.
Responsible Gaming Support
If you or someone you know is experiencing difficulties related to gambling, please contact our responsible gaming team at [email protected]. We can help you activate deposit limits, cooling-off periods, or permanent self-exclusion from the platform.
For independent advice and support, organisations such as GamCare, Gamblers Anonymous, and BeGambleAware offer free, confidential assistance. We encourage anyone who feels that gambling is affecting their wellbeing to reach out without hesitation.
Media and Partnership Enquiries
For press, media, and commercial partnership requests, please contact [email protected]. Our partnerships team reviews all proposals and responds to relevant enquiries within five business days. General player support requests sent to this address will be redirected to the appropriate department.
We appreciate your patience and look forward to assisting you. The Patrice Evra Casino support team is committed to providing helpful, respectful, and timely service on every occasion.