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Privacy Policy

This Privacy Policy explains how Patrice Evra Casino Ltd. ("we", "us", or "our") collects, uses, stores, shares, and protects your personal data when you visit our website, create an account, or use any of our services. We are committed to handling your information responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the UK Data Protection Act 2018.

By accessing or using Patrice Evra Casino, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our services.

1. Data Controller

The data controller responsible for your personal data is:

Patrice Evra Casino Ltd.
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: [email protected]

For data protection enquiries, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect personal data that you provide directly, data generated through your use of our services, and data obtained from third parties where permitted by law. The categories of personal data we may process include:

  • Identity and contact data — Full name, date of birth, residential address, email address, telephone number, and government-issued identification documents submitted during verification.
  • Account and profile data — Username, password (stored in encrypted form), account preferences, communication history, and marketing opt-in status.
  • Financial and transaction data — Payment method details, deposit and withdrawal records, bank account information where applicable, and transaction timestamps.
  • Gaming activity data — Game history, bet amounts, wins and losses, bonus usage, and session duration.
  • Technical and usage data — IP address, browser type, device identifiers, operating system, referral source, pages visited, and interaction logs.
  • Communication data — Content of emails, live chat transcripts, and support tickets.

We do not intentionally collect sensitive personal data beyond what is required for age verification, identity confirmation, and compliance with anti-money laundering regulations.

3. How We Collect Your Data

Personal data is collected through the following methods:

  • Information you submit when registering an account, completing identity verification, making deposits or withdrawals, or contacting customer support.
  • Automated technologies such as cookies, server logs, and analytics tools that record how you interact with our platform.
  • Third-party sources including payment processors, identity verification providers, fraud prevention services, and credit reference agencies where legally permitted.

4. Purposes and Legal Bases for Processing

We process your personal data only where we have a valid legal basis under applicable law. The table below summarises our primary purposes and the corresponding legal bases:

  • Account creation and management — To register your account, authenticate your identity, and provide access to our services. Legal basis: performance of a contract.
  • Payment processing — To process deposits, withdrawals, and financial reconciliations. Legal basis: performance of a contract and legal obligation.
  • Regulatory compliance — To verify your age and identity, prevent fraud, detect money laundering, and fulfil reporting obligations to licensing authorities. Legal basis: legal obligation and legitimate interests.
  • Responsible gaming — To monitor gambling behaviour, enforce self-exclusion, and provide safer gambling tools. Legal basis: legal obligation and legitimate interests.
  • Customer support — To respond to enquiries, resolve disputes, and improve service quality. Legal basis: performance of a contract and legitimate interests.
  • Marketing communications — To send promotional offers and updates where you have given consent or where permitted by applicable law. Legal basis: consent or legitimate interests.
  • Platform improvement and security — To analyse usage patterns, maintain system integrity, and protect against unauthorised access. Legal basis: legitimate interests.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable core functionality, remember your preferences, analyse traffic, and support marketing activities. Cookies may be session-based or persistent. You can manage cookie preferences through your browser settings; however, disabling certain cookies may limit your ability to use some features of the platform.

We use both first-party cookies and third-party cookies from analytics and advertising partners. Where required by law, we obtain your consent before placing non-essential cookies on your device.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with the following categories of recipients where necessary and proportionate:

  • Payment service providers and financial institutions to process transactions.
  • Identity verification and fraud prevention agencies to confirm your identity and detect suspicious activity.
  • Software and infrastructure providers who host our platform and support its operation under strict data processing agreements.
  • Licensing authorities, regulators, and law enforcement agencies when required by law or to protect our legal rights.
  • Professional advisers including lawyers, auditors, and insurers bound by confidentiality obligations.
  • Affiliated companies within our corporate group for internal administrative purposes.

Where personal data is transferred outside the European Economic Area or the United Kingdom, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms recognised under applicable law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. As a licensed gaming operator, we are required to retain certain records — including identity documents, transaction history, and communication logs — for a minimum period defined by our licensing jurisdiction, typically five to seven years after account closure.

When personal data is no longer required, we securely delete or anonymise it in accordance with our data retention schedule and internal destruction procedures.

8. Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, encrypted storage for sensitive credentials, access controls limiting data access to authorised personnel, regular security assessments, and staff training on data protection practices.

While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you and relevant authorities of any data breach where required by law.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of access — Request a copy of the personal data we hold about you.
  • Right to rectification — Request correction of inaccurate or incomplete data.
  • Right to erasure — Request deletion of your data where no compelling legal reason exists for continued processing.
  • Right to restriction — Request that we limit processing of your data in certain circumstances.
  • Right to data portability — Receive your data in a structured, machine-readable format where technically feasible.
  • Right to object — Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent — Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within one month of receiving a verifiable request. You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO) in the United Kingdom.

10. Marketing Preferences

If you have opted in to receive marketing communications, you may unsubscribe at any time by clicking the unsubscribe link in any promotional email or by contacting us directly. We will process your opt-out request promptly. Please note that even if you opt out of marketing, we may still send transactional or service-related messages necessary for the operation of your account.

11. Children's Privacy

Patrice Evra Casino is intended exclusively for individuals aged 18 or over (or the minimum legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has created an account, we will take immediate steps to close the account and delete associated data.

12. Third-Party Websites

Our platform may contain references to external websites or services operated by third parties. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by posting the updated policy on our website with a revised "Last updated" date and, where appropriate, by email or in-platform notification. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:

Data Protection Officer
Patrice Evra Casino Ltd.
Email: [email protected]
Postal address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom